For patient and practitioner safety opening the centre has required some significant adaptations to the way in which we run the clinic and the way in which we practise.

Appointments must be made by telephone. Under no circumstance attend the building unless you have already spoken with your practitioner and made arrangements to attend at that time. The waiting room is open but with limited (socially distanced) seating. As we are still staggering our appointment times (in order to manage throughput of people in our part of the building) we would appreciate it if you could still arrive exactly on time and we will be looking out for you. We continue to ventilate and clean treatment rooms between patients. If you need to use the facilities please ask, this is to ensure that the toilet is sanitised before and after each user.

The practitioner undertakes to clean all relevant surfaces you may come in contact with before and after your appointment. There is no linen on the treatment table but couch roll and hospital grade plastic covered pillows are in use.

The practitioner will regularly and thoroughly wash their hands and arms. They will use relevant PPE as requested. They will monitor their own health and if necessary check their own temperature. If in any doubt as to their fitness to practise they will cancel/postpone any appointments you might have made with them. In the event of a suspected Covid case we will notify you and the practice will close for deep cleaning. You may be asked to self isolate depending on current guidelines. We have a QR code for the Track and Trace app, it is situated on the wall to your right as you enter the building.

In return we ask that you also respect the current health care directives.

  • DO NOT attend if you feel unwell or if you suspect you may have Covid-19 or you may have come in contact with someone who has Covid-19.
  • Don’t attend if you live with someone who you suspect may have Covid-19.
  • Don’t attend if you or anyone you live with has complex medical healthcare needs. This is to limit the risks to you and/or your loved ones if yours or their immunity is compromised in any way.
  • Don’t attend if you have received government advice instructing you to remain self isolating, again for the same reason.
  • If you are over 70 years old we may be able to see you but this will depend upon your current state of health.

The following applies to private osteopathic consultations, other therapists will have their own but similar protocols.

In order to verify the above your practitioner will need to pre screen you before you attend the clinic. This will be in the form of a series of questions asked over the telephone when you book your appointment or a questionnaire sent via email. Please answer honestly and be prepared to sign and date a screening form when you come in. We will also endeavour to limit the amount of actual contact time you have with us so if we ask more questions than usual over the telephone it is for this reason, but your treatment will not be compromised in any way. From recent experience from an osteopathic perspective we have found online consultations or telephone prescreening a useful tool for new patients as there is a lot of information required for an initial consultation. It also helps patient and practitioner to decide if attending the practice is the appropriate and safe thing to do at this time. Depending upon individual circumstances we may suggest this option initially.

You will be asked to wash your hands when you enter the building, soap/washing facilities and hand sanitiser are available for your use. Likewise current advice states that face masks may be helpful in reducing spread via droplet infection, we have disposable masks available or you may wish to bring your own.

Please bear with us, we are all living in such strange times. We want to be able to offer you the best and safest care that we can. The best way to start this is when we speak with you over the telephone. While no-one can guarantee immunity from contracting Covid-19 we want you to feel as safe as possible if you do choose to attend The Kensey Centre.

Please feel free to ask us questions – you will be helping us to get this right. If in doubt please don’t come in to see us until you are ready.

Thank you for your patience at this time. We are doing our very best to keep the centre open under challenging conditions. All this planning is continually subject to any future government and governing body recommendations and may change at short notice.