IMPORTANT, PLEASE READ

PROPOSED REOPENING MONDAY JUNE 1ST 2020

We are looking at a possible phased return to work for some of our practitioners. For patient and practitioner safety this is going to require some significant adaptations to the way in which we run the clinic and the way we practise. From June 1st we are hoping to run a small Osteopathic Clinic, with the intention of our remaining therapists starting in July when it is believed that other similar services will also be opening.

Appointments will need to be made by telephone. Under no circumstances attend the building unless you have already spoken with your practitioner and made arrangements to attend at that time. In order to limit the range of contact the waiting room will remain closed so don’t arrive early. We will be staggering our appointment times in order to restrict throughput of people in the building and to give us time to ventilate and clean treatment rooms between patients. If you arrive at your appointed time we will be waiting and will direct you straight into the treatment room. If you need to use the facilities please ask as they will remain locked, this is to ensure that the toilet is sanitised before and after each user.

The practitioner will undertake to clean all relevant surfaces you may come in contact with before and after your appointment. There will be no linen on the treatment table but couch roll and hospital grade plastic covered pillows will be used.

The practitioner will regularly and thoroughly wash their hands and arms. They will use relevant PPE as requested. They will monitor their own health and if necessary check their own temperature. If in any doubt as to their fitness to practise they will cancel/postpone any appointments you might have made with them.

In return we ask that you also respect the current health care directives.

  • DO NOT attend if you feel unwell or if you suspect you may have Covid-19 or you may have come in contact with someone who has Covid-19
  • Don’t attend if you live with someone who you suspect may have Covid-19
  • Don’t attend if you or anyone you live with has complex medical healthcare needs. This is to limit the risks to you and/or your loved ones if yours or their immunity is compromised in any way
  • Don’t attend if you have received government advice instructing you to remain self isolating, again for the same reason
  • If you are over 70 years old we may be able to see you but this will depend upon your current state of health.

In order to verify the above your practitioner will need to pre screen you before you attend the clinic. This will be in the form of a series of questions asked over the telephone when you book your appointment. Please answer honestly and be prepared to sign and date the screening form when you come in. We will also endeavour to limit the amount of actual contact time you have with us so if we ask more questions than usual over the telephone it is for this reason, but your treatment will not be compromised in any way.

You will be asked to wash your hands when you enter the building. Soap/washing facilities and hand sanitiser will be available for your use or you may prefer to bring your own. Likewise you may wish to wear a mask.

Please bear with us, we are all living in such strange times. We want to be able to offer you the best and safest care that we can. The best way to start this is when we speak with you over the telephone. While no-one can guarantee immunity from contracting Covid-19 we want you to feel as safe as possible if you do choose to attend The Kensey Centre. Please feel free to ask us questions – you will be helping us to get this right. If in doubt please don’t come in to see us until you are ready.

In the first instance appointments will be limited because we are having to stagger appointment times. Registered patients with acute musculoskeletal conditions will be given priority, this is to help to reduce the load on NHS medical services. It seems only fair and reasonable to then offer first refusal to those patients whose appointments were cancelled at the start of the lock down. Only then will we open up availability to other people who fit the current criteria for Osteopathic care.

Thank you for your patience at this time. We are doing our very best to open the clinic under challenging conditions. All this planning is continually subject to any future government and governing body recommendations and may change at short notice.